Terms of Service

These terms of service explain the rules for using JannatIT hosting services. By ordering or using any of our services, you agree to these terms. Please read them carefully. If you do not agree with them, please do not use our services. If you have any questions about these terms, you can contact us through our Contact page.

Services covered

These JannatIT terms cover all of the hosting services we offer, including Admin RDP, Private RDP, Linux VPS, cPanel hosting, Reseller hosting, Dedicated servers, Domains, and Business Email. The details of each plan, including its resources and features, are shown on its service page and at the time of ordering. Service descriptions may change as we improve our offerings, and the current description on the relevant service page applies.

Your account and responsibilities

You are responsible for your account, your login details, and everything done through your account. Keep your login details private and tell us promptly if you believe your account has been accessed without your permission. You are also responsible for the content you store, publish, or send through our services, and for making sure your use of our services follows these terms, our Acceptable Use Policy, and the law. You must give accurate information when ordering and keep your contact details up to date so we can reach you about your services.

Payments and orders

Orders are placed through our client area, where the plan details and price are shown before you confirm. You agree to pay the price shown for the service you order. If a payment fails, we may suspend the service until payment is received. Questions about a payment or an order should be sent to our support team through the Contact page. Our approach to refunds is explained separately in our Refund Policy.

Fair use and suspension

Our services are provided for lawful, fair use. You must not use them in ways that harm other users, damage our systems, or break our acceptable use rules. If we find that an account is being used in violation of these terms, we may warn the account holder, suspend the service, or close the account, depending on the severity of the violation. Where possible, we will tell the account holder what has happened and what needs to change. Repeated or serious violations may lead to permanent closure without further warning.

Changes to these terms

We may update these terms of service from time to time, for example when we add new services or change how a service works. The current version of the terms will always be published on this page, and it applies from the time it is published. Continuing to use our services after an update means you accept the updated terms. If a change affects you in an important way and you are unsure about it, please contact our support team so we can explain it.

Support

Our support team provides 24/7 human support for all JannatIT services. If anything in these terms is unclear, or if you need help with your service, contact us through the Contact page and we will be happy to help.