Privacy Policy

This privacy policy explains what information JannatIT collects when you use our website and hosting services, and how that information is used. We aim to be clear and straightforward about this, because trust matters when you host your work with us. If you have any questions about this policy, you can contact us through our Contact page.

What we collect

When you browse our website, we collect basic information about how the site is used, such as which pages are visited. This is measured in anonymous, aggregate form, as described below. When you place an order, the information you provide for that order is handled through our WHMCS client area, which is the system that manages orders and client accounts. When you contact our support team, we receive the information you include in your message, such as your question and any details you choose to share about your service, so that we can help you.

How we use it

We use the information we collect to run and improve our services. This includes delivering the hosting services you order, providing 24/7 human support, answering your questions, and understanding how our website is used so we can make it clearer and easier to use. We do not sell your personal information. Information you share with support is used to deal with your request and to understand any problem you are reporting.

Cookies and analytics

Our website uses cookies for site function and preferences, for example to remember settings that make the site work properly for you. The site also uses Google Analytics (GA4) for anonymous traffic measurement. This tells us, in general terms, how many people visit the site and which pages they look at, without identifying individual visitors. Analytics data helps us see which services people are interested in, such as Linux VPS, Reseller hosting, or Dedicated servers, so we can improve those pages. You can control cookies through your browser settings, although blocking some cookies may affect how parts of the site work.

Your choices

You can ask us about the information we hold in connection with your account or your messages to support, and you can ask us to correct information that is wrong. To make such a request, contact us through our Contact page and tell us what you would like us to check. We will deal with your request as fairly and promptly as we can. You are not required to provide information beyond what is needed to place an order or to receive support, but without the details needed for an order or a support request, we may not be able to complete it.

Changes to this policy

We may update this hosting privacy policy from time to time, for example when we change how our website or ordering system works. The current version will always be published on this page. If you continue to use our website or services after an update, the updated policy applies. If anything in this policy is unclear, please contact us and we will explain it in plain language.